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What We Have Done
Our selection of client case studies.
Case Study: SBB
Online Community Plan & Technical Design
Phase 1: To provide insights into consumer needs and online behavior in order to assess the potential added value of a new online community platform for SBB’s customer base.
Phase2: Strategic planning, customer journey design and technical evaluation for the realization of such a platform.
Case Study: UBS AG
Social Media Governance and Risk Framework
UBS AG needed a social media governance framework to ensure that all their channels were being used in accordance with UBS policies and branding requirements. Further, Lardi & Partner Consulting (LPC) were asked to create and implement harmonized operational guidelines for all social channels.
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